Mobile phone asks for a security code MFA

Often this message is related to the Microsoft Authenticator app. Follow these steps to get signed in:

1) Sign into an application that you need to access, using user name and password.

2) When it asks for the security code, ensure your keyboard is hidden so that you can see the bottom of the page, it will say 'Get Codes'.

3) Select "Get codes" at the very bottom.

4) This will bring you to your authenticator app.

5) Tap on the code you need, it will say "copied" at the top.

6) Then choose "done" on the top right.

7) It will bring you bring you to the app that needs the code.

8) Enter the code and it will sign you in.

If you have issues with these steps, please put in a support ticket and someone from the IT team will reach out to you when your ticket is next in the queue.