Lock always has the Green light on and is Always open after using emergency card
An employee in your property has created a EM card and is walking around using it on the locks, be wary.
Flip the Deadbolt Knob if it has one, it should go back to normal after
If your lock does Not have a deadbolt, follow instructions below:
Remove Emergency mode with Tablet or Keypad DTU
*No DTU Card needed
*If left with the green light on for too long batteries could be drained or circuit board card reader might be damaged
TABLET DTU:
*Double click the DTU Icon and select yes on allowing changes
With DTU Software Open –
Sign in w/ Staff Code
a.) Select IrDA (skip if it doesn’t ask you)
b.) on Main Menu select Lock Control
c.) Select Release EM Mode and press confirm
d.) Aim at the lock and press send
*for wide type locks, aim at the upper right hand corner (3-4 inches away)
*for slim type locks, aim at the center (3-4 inches away)
*If you have a wall reader (square matte black box), aim at the oblong part, usually upper right corner
*If you have a wall reader (rectangular matte black box), aim at the center
KEYPAD DTU:
Emergency Cancel-
Press the On button, Log in, Press 1 for R/C, Press F4, Press F3 (if logged w/ maintenance code, if not then skip), Press F1 (EC on the screen), Aim the Lock and Press send/rcv
*For wide type locks, aim at the upper right hand corner (3-4 inches away)
*for slim type locks, aim at the center (3-4 inches away)
*If you have a wall reader (rectangle matte black box), aim at the center
*If you have a wall reader (square matte black box), aim at the oblong part, usually upper right corner
CMD Error means signal didn't go through, press error reset and then send.rcv to try again.
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If the green light still persists even after you've sent the signal with your Keypad DTU,
you'll have to reset the infrared transmitter on your keypad.
Turn off your keypad DTU, turn it back on
Steps to reset it:
a) Log onto the keypad DTU, Press 1
b) Press F2
c) Press F3
d) Press enter until you see E-02 and press the down arrow to change IrDA to 232C, then press enter 3 times
e) Turn off your Keypad DTU, Turn it back then follow the steps a-d again but this time change it from 232C back to IRDA via up/down arrow, then press enter 3 times
f) Turn off your Keypad DTU, Turn it back on and attempt to do the Emergency Cancel once more.
*Note: the item resel. button is like a back button (if you need to go the previous choice)