Lock has no power, doesn't light up and doesn't respond to any keys
Use your Emergency Battery Kit by plugging it undernear the lock, then try your staff key to access the room.
Change the lock's batteries.
It will have to be reprogrammed since the date/time is frozen while the lock has no power
**If it is still unresponsive/no light even with the Emergency Battery Kit plugged in, you will have to drill it out and replace the card reader board inside.
Call our office for the drill out guide if necessary.
Look at PA1 and PA2 for a guide on replacing the card reader
OR
If your lock has a physical override key slot, Use your Hard Key to gain access to the room
Replace the batteries, and reprogram the lock
If it's still has no power after replacing batteries, you'll need to swap the card reader- Look at question PA1/PA2 below
Battery life is typically about 1 year, should be replaced within that time period, 4x AA batteries
Open via 2x Y-Head screws (behind and below the lock) to access the inside battery holder.
If the lock constantly runs out of battery before a 6 month period, the card reader needs to be replaced. Look at question L9 and PA1/PA2